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Please read the following before placing an order.
You are agreeing to adhere to these policies when you place an
order.
Wig manufactures continually add and replace colors
and styles before informing us. We make every attempt to fill your
order as requested but may have to contact you if a substitution is
necessary. |
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Payment
We accept VISA, MasterCard,
Discover, Cashier's Checks and Money Orders. Credit Card charges will appear
as Comfort Wigs ETC |
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Secure Server
We use a secure server for your
privacy and security. Online payment using the above mentioned
credit cards could be made in the following way:
When you have finished
shopping and are ready to check out, you will be taken to a secure
section of our site.
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Returns/Exchanges
WE DO NOT ACCEPT
RETURNS ON ANY ITEMS. We will exchange for another item from
the same manufacturer originally purchased
Please see EXCHANGE POLICY section for detail
on exchanges. Any items returned to us without a return for exchange
authorization number (RMA) will not be accepted. Any items that are
refused and sent back will incur a $35.00 restocking fee PER ITEM
which will be charged to the original form of payment used to place
the order. Cancellation of an order 24 hours after it is placed will
incur the same $35.00 restocking PER ITEM. Balance will be issued as
store credit only. |
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Credits
We do not issue any cash or credit
card refunds. Credits are issued through online credit vouchers
only. These vouchers are valid for purchase of any of the items in
our collection at
www.comfortwigsetc.com |
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We sell only
premium quality new wigs. Therefore: Exchanged wigs,
hairpieces, bras and breast forms must be in the original boxes and
original condition as received with tags attached and no damage or
wear. Request for exchange must be within 5 business days of receipt
of product and have an authorization number on the outside of the
box.
Merchandize accepted for
exchange must be received within 5-business day after an
authorization number has been assigned. You will be notified of your number
by email.
Return freight charges are pre-paid by the
customer.
Shipping and
handling fees are NON refundable. Collect shipping returns will be
refused. |
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Exchange
Request for exchange Merchandise
Authorization number must be sent via e-mail to
? ON THE
OUTSIDE OF THE BOX. Without an RMA# on the outside of the box your
package will not be accepted.
On a sheet of paper inside your
package, please list the following:
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Your
original order number. This is very important.
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The
reason for your exchange and the replacement style name, number,
and color of your replacement piece.
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Your
'Ship To' address and phone number.
Exchanges may only be made for another
wig or hairpiece made by the same manufacturer as the piece being
exchanged. Only one (1) exchange is allowed per item. There will be
a $15 - $25 restocking fee plus shipping cost equal to your original
shipping selection charged to your original payment method.
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Cancellation
Fees
We will charge you a
$35 PER ITEM cancellation fee
if your order is returned to us because of a bad address or
is refused upon delivery. Please check your address before using the
submit button! Fill out ALL areas of the order form. We need your
billing name, address and phone, shipping name, address and phone,
and your EMAIL ADDRESS. If we cannot contact you about a problem
with your order, your order will not be processed in a timely
manner. |
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Backorders
If a backorder occurs
on your order, it will be promptly sent to you as soon as it
arrives! If you don't receive it in a reasonable length of time,
please let us know!
orderstatus@comfortwigsetc.com |
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Comfort Wigs ETC ships to the United
States only. |
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Shipping Options
We offer 5 shipping
options:
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US Ground
shipping takes 6-8*
business days and costs $7.95
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US Air
shipping takes 4-5*
business days and costs $14.95
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US Express
shipping takes 2-3*
business days and costs $29.95
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Processing Orders
Your order will be processed within
1-12 hours of you placing your order. All orders are placed with the
manufacturer upon processing your order. Contingent on manufacturer
availability your order will be shipped within 48 hours of your
order being processed and placed with the manufacturer. At such time
your item will be either ground or air shipped depending on your
chosen method of shipping on your order form. Please Note: Incorrect billing information
and/or shipping to an alternate address may cause shipping delays,
as these orders must be verified. |
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To Track Order
Please
click here or call our Toll-Free number 1-866-383-8885 or
email us
orderstatus@comfortwigsetc.com |
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Delayed Shipping
We do NOT take any responsibility for late
shipment's. If you need additional information, please let us
know!
orderstatus@comfortwigsetc.com
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Notice
CREDIT CARD
FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED. |
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